Sticker Information
Is my sticker waterproof?
Cast Merch stickers are water resistant NOT waterproof. If dirty, they can be wiped off with a damp cloth. They are not intended to be submerged in water.
Will my sticker survive outside in the elements?
Cast Merch stickers are NOT heat or UV protected. They are not intended for outdoor use.
Shipping Policy
How much does shipping cost?
All orders over $15 will ship any stickers and clings included in the order for free. This discount will be automatically applied at checkout. Our stickers and clings always ship via untracked USPS First Class letter mail.
We work with production partners when manufacturing our apparel and accessories. Shipping costs for those items are automatically calculated at checkout.
Please note that shipping companies may apply surcharges during the holiday season. Most apparel and accessories cost between $5-10 to ship to US addresses, but bulky or fragile merch may cost over $30 to ship. The rates we charge reflect current shipping rates and are not set by Cast Merch.
When will my order be shipped?
We do our best to ship sticker and cling orders as quickly as possible, but we are a very small team. Processing times for stickers and clings are typically between 2-4 weeks. If you need your order sooner, please contact us before making your purchase. We will do what we can to ensure you receive your order in time.
Apparel and accessory orders operate a little bit differently, because we work with production partners to fulfill them. Our production partners often begin making your merch within 2 hours of receiving your order. They will ship soon thereafter. When we have made test purchases, we have received our merch within 2 weeks. That said, it is always good practice to allow up to 4 weeks for delivery (6 weeks during the holiday season), just in case! Cast Merch has no way to expedite production or shipping times on apparel or accessories.
How many days will it take for my order to reach me after it has been shipped?
Once an order has shipped, you can expect arrival within 3-8 business days. Shipping may take longer if USPS is experiencing delays.
How do I track my order?
To keep shipping costs low, Cast Merch ships stickers and clings in regular envelopes without a tracking option. If you do not receive your order within a month of purchase, please contact us.
Because they are larger items, all apparel and accessories ship with a tracking number. You will receive an email with your tracking information once your order ships.
Do you ship outside of the US?
We are currently only able to ship within the US. If you live elsewhere, and would really like to make a purchase, please contact us and we will see what we can do.
I ordered multiple items, but I have only received one of them. Where are the others?
If you selected items that are produced by different manufacturers (for example, if you purchased stickers manufactured by us and a t-shirt manufactured by one of our production partners), you will receive multiple packages because your items originated at different places. We make all of our stickers and clings in our Cast Merch studio in California, while our apparel and accessory production partners manufacture items elsewhere. The various parts of your order are unlikely to arrive at the same time. But that just means you get to open more magical mail! Thank you for being patient with us.
Return Policy
What is your return policy?
We are unable to accept returns and cannot provide exchanges. We operate out of a tiny studio at Cast Merch, and simply don't have the space to keep apparel and accessories in stock. That's why we rely on production partners to help us fulfill apparel and accessory orders. Our production partners make all apparel and accessories when they are ordered. That means each product you receive is made just for you! To prevent incorrect sizes and designs from being made, please be sure to triple check selections BEFORE placing your order.
What do I do if my order arrived and there is something wrong with it?
While we do our very best to ensure all orders are perfect, mistakes can happen. When they do, we want to make things right! If you receive the wrong order or if your item arrives damaged, please contact us within 5 business days of receiving the order. We will help you exchange the item for a replacement to match your original purchase. We apologize for the inconvenience, and will be in touch!